If you know me well or follow me on social media, you’ll know that I love to spend time in the kitchen. I enjoy making tasty sweets here and there through the year, and especially around the holidays. I make our dogs treats the occasional fruit pie or banana bread for Tyler too.
I’d always wanted a Kitchen Aid Mixer… Not only are they beautiful to have sitting on your counter top, but they make certain kitchen jobs so much easier! Especially for thick dough and messy mixing! So when tax return season came around, I began to research exactly which model I wanted. I found a brand new one on sale through Amazon in the color I wanted too – cream, of course! I placed the order and counted down the days until it’s arrival!
A couple days later, I heard the UPS truck pull up as I sat working at my desk. It’s here!! I ran downstairs, clumsily carried the heavy box inside, opened it up hastily, and unpacked my new beauty.
There she sat. With a pretty good-sized scratch right on the side, through the enamel, down to the metal underneath. I was immediately disappointed. I’m definitely not a materialistic person and don’t expect “perfection” with things in my life as far as as objects, items, expectations, etc. But for some reason, I just couldn’t get over this one. I knew I’d plan to use it in my at-home photos too and pictured myself photo-shopping that scratch out every single time, and the thought of that made me super irritated. I kept going back and forth in my brain, wondering if I was being silly or if returning it was the right idea. I mean, it’s Amazon… They’ll email me a return label and I’ll just repackage it and get a new one, so what’s the big deal, right?? They’ll understand.
So that’s what I did.
I packaged her back up, apologized to it and told it that even though it wasn’t “perfect”, that it would go to a good home some day. I did feel bad but I just couldn’t help but think about the money I had invested on something I had wanted for so long, and had been anticipating receiving in so much excitement…
Amazon scheduled a pick-up for me and sent me the label. All I had to do was put it back in the box, tape the label on, and get back to work. They placed a second order for me for a new one to come – hopefully unscratched. The representative on the other end told me she understood completely and said that she would have done the same which somehow made me feel that much more justified with my return. I kept telling myself that if I were in the store picking one out, that I would have of course gone for the unscratched one, and if I saw one scratched, would have moved on to ensure the quality of the next one.
Well the second one came – even more banged up!
Yes. I was disappointed again. I called Amazon and spoke to a different woman who was equally as puzzled as I was that this happened twice to me. She suggested that they send one more out and if that one arrived damaged as well, that they would do a “shelf pull” where they stop selling that product all together until they sort the problem.
Long story short… The third “brand new” Almond Cream Kitchen Aid Mixer arrived on my doorstep…. with not only scratches and scrapes (with one that looked like someone tried to paint over it with thin white paint), but GOOP all in it’s crevices as well! I swear there was butter down in the middle where the hinge is when you lift up the head, and brownie batter in the nuts and bolts. It couldn’t have been oil to screw them in when they put it together because none of the others had this goop on them. The head also had what looked like flour up in the mechanisms and it had OBVIOUSLY been used. I have no idea what or why this was going on and I was just OVER IT.
This time I didn’t even hesitate, called them immediately, threw that thing back in the box and told them that my THIRD MIXER was ALSO damaged and this time, worse than the other two!! I thought maybe the Almond Cream colored Mixer section had all taken a dive in the warehouse or something, but the gunk on #3 explained otherwise. Plus the fourth representative I spoke with told me that all three had come from different distribution centers.
We decided to order from a NEW dealer (still sold through Amazon) with a 5 stars and 100% positive feedback rating. Amazon covered the shipping and in a day or two, it arrived.
Reluctantly, I opened it. I took her out, set her on my table, and closed me eyes. I slowly opened one…. then the other…. glancing over the nooks and crannies, side to side, top to bottom…….. in, out, all around.
She. Was. PERFECT.
Yes!! I was SO relieved and excited and was so glad that I had finally gotten what my heart wanted for so long and what I invested in. For me, this just wasn’t a “thing” I wanted to have, it was a tool that I planned to make memories with in the future with our kids as we made Christmas cookies… etc. So I was so happy that I made the effort and stuck to my guns with returning all THREE previous mixers.
I immediately photographed her and made a Key Lime Pie!
So that’s my story… What’s the point of telling you this? Well, simply to say that I understand the emotional, financial, and physical investment that comes with getting something you really want… Whether it be a kitchen mixer or wedding photography. :) And I would never want you to feel the way I felt when I received my first, second, and especially THIRD mixers… I want you to feel the way I felt when I received the fourth! So to simply put it, if you feel ANY way other than overjoyed and in love with your final product as a result of your investment in me and my work, please do not hesitate to reach out to me. I want to make things right for you! With Amazon, I understood that mistakes happen sometimes so I kept going back… Working with them as they worked with me… Until it was right. And I would want you to do the same with me if there is something you are unhappy with or have questions on.
It’s important to have a knowledge base so you know what you’re receiving upon your investment, whether it be the style, what’s included in your collection, etc. But if you receive it and something is not to your satisfaction, please graciously speak up and don’t hold it in. It would mean a lot to me to spend time talking about how to make your final product better than have you unhappy with your experience in the end! I do what I do because I love and care and have a huge heart for this art form. I want to make sure you are satisfied and excited about your images and products… So much time and effort is put into providing you with high quality imagery and products and I want nothing less than the perfection I expected for my mixer! I love what I do and am passionate about giving you an experience that will make you smile and feel all warm and fuzzy about inside!
How happy am I with my mixer now? SO happy! I use her all the time and love making treats for us and our family. I don’t look at her and think about the mark or scratch or goop, I look at her and think about how much I love her and how beautiful she is! And yes, she’s a she… I would seriously cry if I knew you looked at your images and your mind went back to something negative that was part of my control in regards to the editing of your images and product design. So be honest, open up to me, and if there’s ever anything I can do for you, please let me know!!!
Love you ladies!! xoxo